About Visa

Ques: Can I get a Saudi visa at the airport?

Ans: Saudi Arabia E-visa is available for citizens from eligible countries to visit Saudi for tourism or umrah A lot of nationality can take it upon arrival at the airport such as USA, Canada, japan, Singapore etc.

Ques: Can we get Umrah visa without agent?

Ans: You just need to get Umrah Visa issued from us (or from any approved Umrah Agent) only if you have the below bookings, no agent should bother you. ... They are either buying from a wholesale Umrah Travel Agent or from someone in the travel industry.

Ques: Is Umrah visa free for first time?

Ans: No, Saudi Arabia has offered to pay the visa fees for first-time pilgrims to Umrah.

Hajj & Umrah Meaning & the cheapest time for Umrah

Ques: What is Hajj and Umrah?

Ans: Hajj is an annual religious pilgrimage to Mecca undertaken each year by millions people. Umrah is a pilgrimage that can be completed at any time of the year.

Ques: Which month is cheapest for Umrah?

Ans: its depend on your traveling dates like midweek not weekend, if you are looking for cheap umrah package then must go in regular days (not in high season) like 15 January till 20 Feb or the days before Ramadan or after Ramadan also its cheap.

Amending or cancelling

Ques: Can I get refund if cancelled the booking without charges?

Ans: In case of cancellation without charges, money will be reverted to your account. Operations team will post a credit note of the booking amount after applying applicable charges if any. In case of booking made through Payment Gateway, processing charges would be applicable which is 2.5% or higher in some cards.

Ques: Guest will be charged if he doesn’t arrive at the hotel on his time?

Ans: Yes. Since the reservation was vouchered, there are charges applicable as per the reservation guidelines shared with you while making the reservation. In case, your guests do not arrive at the hotel without any prior information, the booking will be considered as No Show and no refund will be issued in this case. Even, if the information is shared to us prior the arrival of the guest, the refund is subject to approval of the Hotel/Supplier.

Ques: Guest name can change without informing Atemer.com?

Ans: No. Any change pertaining to the booking should be done through Atemer.com, since the booking was made on our system. The hotels will not accept any amendments in the booking from you directly. In case of any direct communication with the hotel, Atemer.com will not be responsible for problems related to check in of the booking

Ques: What happens to hotel reservation if guests' flight is delayed or they have missed the flights?

Ans: You can modify or cancel a reservation from your account. In case of any trouble or assist, please feel free to contact us.

Ques: In case guests would like to extend their stay while checked in, how do I proceed?

Ans: You can directly login the system and book the rooms as per availability and update us as to avoid changing the rooms, if you are not able to find availability please get in touch with us. We will talk to the hotel directly and will try to get the availability or any alternative for your customer. In case of more information, please feel free to contact us.

General Questions

Ques: What can I do when I have a question about the room or hotel?

Ans: You can contact or email us if you have any questions about hotels or reservations. We will reply to your inquiry as soon as possible.

Ques: If guest will make late or early check-in at the hotel also what is the check out time?

Ans: Normally the check in time is from 2 to 5 pm depending on the hotel. Please update us by email or contact us as to inform the hotel and our representative accordingly. If you want to make early check in you can pay for one night more before the check in also by updating us as to do the needful. The check out time is 12 oclcok

Ques: Whom can I contact if guests have a problem with the reservation at the hotel?

Ans: You can contact us anytime. You can call us on our 24/7 helpline number which provides check-in related assistance.

Ques: How do I know if the room rate includes breakfast?

Ans: If breakfast is included, it will be shown in the hotel details. The details of breakfast will also be there on the confirmation or the voucher in booking page and or booking Invoice.

Ques: What are the differences between Standard, Superior, Deluxe, Junior Suite and Suite?

Ans: Standard: A good quality, lower priced room at a hotel Superior: A higher quality room compared to the standard room but still reasonably priced Deluxe: These are normally the best equipped and appointed units in a hotel Junior Suite: A hotel room that features a separate living-sitting area (although not a separate room), in addition to the bedroom Suite: An accommodation comprising more than one room; occasionally a single large room with clearly defined sleeping and sitting areas.

Questions about children

Ques: Are baby cots available at the hotel?

Ans: Baby cots are available in most of hotels and subject to availability. Please update us with an email regarding the Baby Cot requesting. We will forward your request to the hotel. However, we can’t guarantee a Baby Cot; it’s always subject to availability.

Ques: Can I request for an extra bed for a third person in a double room and is it with charge?

Ans: Yes, an extra bed in a Double/Twin room can be requested. Kindly select Triple room when you make a reservation and you will get the rate based for three people. If you are not be able to find the same, you can update us by email or calling and we will find the extra bed by contact the hotel.

Ques: What is the child policy?

Ans: Hotels have different children policies. You can get child policy information in the hotel details. However, in most of the cases, children between 2 to 12 years can stay free of charge with their parents using existing beds. No free extra bed (or rollaway) and no meal is provided to a child in normal cases. The child’s breakfast is normally 50% of the adult’s breakfast rate.

Making reservation

Ques: Do hotels have minimum age requirements?

Ans: This entirely depends on the hotel policy, which different from hotel to hotel. Normally, the hotel requires the guest to be at least 18 years old to check in.

Ques: What is the difference between Available and On-Request status?

Ans: Available means rooms that are available and can be confirmed immediately. On-Request means rooms can be requested, but confirmation is subject to the availability at the time you submit the reservation.

Ques: Can I reserve a hotel room by email?

Ans: In case you are unable to login to your account to make a reservation, you can reach out to us via email infor@atemer.com, this is subject to availability of the room/hotel that you need to book.

Ques: If the room I selected is under On-Request status, how long does it take to get the result from the hotel?

Ans: It usually takes approximately 24 hours. If the room reservation request on weekend , it may take longer time.

Ques: Which name should the reservation be made?

Ans: The reservation should be made under the name of the person who will check-in and stay at the hotel maximum three rooms under one name l. for rooms, you should use a different name for each room.

Ques: How do I reserve different types of rooms?

Ans: While you’re making a search on Atemer.com, please select the number of rooms that are required and mention number of adults and children along with children ages for the respective rooms. In searching list.

Method of payment

Ques: Is your site is secure for my credit card ?

Ans: Yes, your credit card information is secure on our website. Upon check-out, your details are directly sent to the bank. All of your information will not be stored anywhere, not in the Atemer.com system and not in the bank server. This will allow for maximum secure.

Ques: Why is my credit card getting declined?

Ans: May be : Card number / Expiration date is incorrect or your issuer bank blocks the card for internet usage for security reasons or not enough credit left or over usage of balance.

Ques: Can I reserve a room without credit card?

Ans: Yes. You can either make a reservation using your credit balance if you are a Credit agent or by depositing the booking amount in our account if you are a Cash agent. You can always contact us to get any way else.

Ques: What is mode of payment?

Ans: even you are a Cash agent or a Credit agent, you can still make a booking by paying through your credit card under payment geteway option. Kindly note that there might be payment gateway charges which will be applicable at the time of making the reservation.

Ramadan Bookings

Ques: What is check in time during Ramadan?

Ans: Check in time after iftar, but if your flight is early please update us as to inform the hotel or our representative to try to get room for you.

Ques: Bookings are refundable during Ramadan?

Ans: Actually no, but if you have any problem to travel we will do our best to wave the charge or trying to sell it.